Pearon Products Inc.
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit, sign up for promotional notifications or make a purchase via, Pearlon.com (the Site).
Personal Information We Collect
When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites, links, advertising or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags” (i.e. Google or Bing), and “pixels” (i.e. Meta) are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and debit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How Do We Use Your Personal Information?
We use the Order Information that we collect primarily to fulfill any orders placed through the Site. The use of the Order Information provided when you place an order includes, but is not limited to processing your payment, arranging for shipping, providing order confirmation & shipping details, and communicating with you order related questions, updates or information. Additionally, we use this Order Information to screen our orders for potential risk or fraud.
Furthermore, we use the technology Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Finally, regarding promotional messages sent using your personal information, please see the next section.
Is Personal Information Used to Send You Promotions via Email or Phone Text?
If, and only if, you first grant us permission to do so, by either subscribing to our email newsletter or by choosing to opt-in to our text message bulletin (via our SMS Sign-up Form), we will use your personal information to send you pertinent news or promotions related to our products or services. Such news or promotions are communicated to you via email and/or text message, based on the methods you have authorized in advance.
Furthermore, any personal information that you share with us will only ever be used by us, Pearlon Products Inc., when we communicate to you via email systems, phone systems, social media platforms or other communication tools. In other words, we will not share or sell your personal, email or mobile information with third parties.
SMS/MMS Mobile Message Marketing Program Terms
Pearlon Products Inc. (“Pearlon,” “we,” “us,” “our”) offers an optional mobile messaging program (the “Program”) that allows you to receive marketing and informational SMS or MMS messages from us. By opting in to this Program, via our SMS Sign-up Form, you agree to the following terms, which supplement our main Privacy Policy.
User Opt-In
You may choose to receive text messages from Pearlon by opting in through an online form, checkout page, or any other method clearly authorizing such communication. By opting in, you consent to receive recurring promotional and transactional text messages to the mobile number you provided. Your consent to receive these messages is not a condition of purchase. Standard message and data rates may apply depending on your mobile carrier and plan.
User Opt-Out
You may withdraw your consent and unsubscribe at any time by replying to any of our messages with one of the following keywords: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. You may receive one final confirmation message to verify that you have been unsubscribed. If you have any difficulty unsubscribing, please email us at info@pearlon.com for assistance. Requests made verbally or through other methods may not be effective.
Program Description and Frequency
Our text messages may include order updates, promotional offers, product news, or other information related to our products and services. Message frequency varies but will not exceed four (4) promotional messages per month unless triggered by specific interactions such as order confirmations or customer support responses.
Cost
Pearlon does not charge a fee for this service; however, message and data rates may apply according to your mobile carrier’s plan.
Support
For help or information about the Program, text HELP in reply to any of our messages or contact us by email at info@pearlon.com. Please note that contacting us by email is not a valid way to unsubscribe from SMS messages — to stop receiving messages, you must use one of the opt-out methods listed above.
Service Availability and Disclaimer
Delivery of messages depends on your mobile carrier and network connection, and we cannot guarantee timely or successful transmission. The Program is provided on an “as-is” basis. Your carrier is not liable for delayed or undelivered messages.
Age Restrictions
You must be at least the age of majority in your province or territory of residence to participate in the Program. If you are a minor, you must have the consent of a parent or legal guardian.
Prohibited Content
You agree not to use the Program to send or share any unlawful, harassing, defamatory, obscene, or otherwise inappropriate content.
Governing Law and Dispute Resolution
This Policy and the Program are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes or claims arising out of or relating to this Program will be handled exclusively in the courts of Ontario, Canada.
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above.
We may share information with various online platforms through tracking technologies such as third-party cookies. For example, we may use tools like the Facebook Pixel to collect and share customers’ browsing behavior on our online store. These platforms use customer data to present relevant products, posts, and ads to our customers. Browser-based ad blockers can prevent these tracking technologies from collecting data.
We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you via platforms such as Bing, Google, Facebook and Instagram. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by using the links below:
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@pearlon.com or by mail using the details provided below:
Pearlon Products Inc.
A-6290 Shawson Dr.
Mississauga Ontario
L5T-1H5